Support Policy Page

Support Policy for Devicezon

At Devicezon, we are committed to providing exceptional customer service and technical support for all our products, including computers, laptops, peripherals, and accessories. Whether you need assistance with product setup, troubleshooting, or repairs, our dedicated support team is here to help. Please review our support policy to understand how we can assist you.

1. Product Support

• Technical Assistance: Our support team is available to assist with product-related inquiries, including setup, configuration, troubleshooting, and optimization of devices purchased from Devicezon.
• Warranty Support: Devicezon offers warranty coverage for most products. The duration and terms of the warranty vary by product. Please refer to your product’s warranty details for specific coverage.
• Product Returns and Exchanges: If your product is defective or damaged, you may be eligible for a return or exchange under our return policy. Please check the return guidelines for specific conditions and time frames.

2. Support Channels

• Phone Support: For immediate assistance, you can reach our support team at 9111888422. Our team is available during business hours to address your concerns.
• Email Support: You can also contact us via email at deicezon@gmail.com for less urgent issues or to request detailed support. We typically respond within [12-24 hours].
• In-Store Support: Visit us at our store location, B-17, Chinar shopping Complex, Chinar Fortune City, Narmadapuram Road, Bhopal, Madhya Pradesh-462026, for in-person support, repairs, or technical assistance.

3. Repair and Maintenance Services

• Devicezon offers repair and maintenance services for laptops, computers, and related accessories. If you experience hardware or software issues, our expert technicians can diagnose and repair your device.
• Repair services are subject to product availability, and charges may apply for any types product or  repairs.

4. Customer Responsibility

• To receive the best possible support, customers are expected to provide accurate product information, proof of purchase, and a description of the issue when contacting support.
• It is the customer’s responsibility to ensure the product is used and maintained in accordance with the manufacturer’s instructions to avoid unnecessary damage.

5. Support Hours

• Our support team is available during the following hours:
• Monday to Saturday: 11AM to 09PM
• Sunday: Closed
• For emergency or urgent support, please contact us during business hours, and we will do our best to assist you promptly.

6. Limitations of Support

• Devicezon’s support policy does not cover damages resulting from misuse, unauthorized modifications, or non-compliance with the manufacturer's guidelines.
• We are unable to provide support for third-party software or hardware that was not purchased from Devicezon.

7. Feedback and Improvements

• We welcome your feedback to continuously improve our support services. If you have suggestions or comments, please feel free to reach out to us.

By choosing Devicezon, you can trust that our support team will always be here to ensure that your tech needs are met with the utmost care and professionalism.